If you have any concerns about the manner in which your personal information has been collected, used or disclosed by us, we have put in place an effective mechanism and procedure for you to contact us so that we can attempt to resolve the issue. We can be contacted by phone at 07 3376 4900 and our privacy officer will then attempt to resolve the issue.
We recommend that you keep this information for future reference.
1. What is personal information? The Privacy Act 1988 (Cth) defines “personal information” to mean information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent or can be reasonably ascertained, from the information or opinion.
2. What is Sensitive Information? 2.1 Sensitive information is a subset of personal information. It means information or opinion about an individual’s racial or ethnic origin, political opinions, membership of a political organisation, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices or health information about an individual.2.2 In general, we limit the collection of sensitive information. However, exempt sensitive personal information may be collected by us, and you consent and agree (and agree to procure all necessary consent and further agreement) to the collection of such information. Exempt sensitive personal information is sensitive information that you provide to us as a necessary part of us providing certain services to you.
3. Collection of your personal information 3.1 We only collect personal information that is necessary for what we do. The type of information we may collect from you includes (but is not limited to) the following:(a) your contact information (both home and work) such as full name (first and last), organisation (if applicable), e-mail address, current postal address and phone numbers;(b) your date of birth;(c) your employment or potential employment with us;(d) your insurance policies and details;(e) your opinions via surveys and questionnaires;(f) if you are requesting products or services from us or we are purchasing goods or services from you, then any relevant payment or billing information (including bank account details, credit card details, billing address and account code or number);(g) your credit history (including reports containing information about your commercial activities or commercial credit worthiness from a business which provides information about the commercial credit worthiness of a person or an entity in relation to credit provided by us);(h) your username and password when setting up an account or for the members section of our website or your website;(i) any information collected from you in connection with services we provide to you; and 3.2 As much as possible, we will collect your information directly from you. If we collect details about you from someone else, we will, whenever reasonably possible, make you aware that we have done this and why.3.3 When you engage in certain activities, such as purchasing a product, signing up for a service, entering a contest or promotion, filling out a survey or sending us feedback, we may ask you to provide certain information. It is completely optional for you to engage in these activities.3.4 Depending upon the activity, some of the information we ask you to provide may be identified as mandatory or voluntary. If you do not provide the mandatory data with respect to a particular activity, or any other information we require in order for you will not be able to engage in that activity.3.5 We may utilise “cookies” which enable us to monitor traffic patterns and to serve you more efficiently if you revisit the site. A cookie does not identify you personally but it does identify your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.3.6 We may gather your IP address as part of our business activities and to assist with any operational difficulties or support issues with our services. This information does not identify you personally.
7. Data quality and security 7.1 We have taken steps to help ensure your personal information is safe. You will appreciate, however, that we cannot guarantee the security of all transmissions or personal information, especially where the internet is involved.7.2 Notwithstanding the above, we will take reasonable steps to:-(a) make sure that the personal information we collect, use or disclose is accurate, complete and up to date;(b) protect your personal information from misuse, loss, unauthorised access, modification or disclosure both physically and through computer security methods; and(c) destroy or permanently de-identify personal information if it is no longer needed for its purpose of collection.7.3 However, the accuracy of personal information depends largely on the information you provide to us, so we recommend that you:(a) let us know if there are any errors in your personal information; and(b) keep us up-to-date with changes to your personal information (such as your name or address).